Shipping Policy

Effective Date: May 21, 2024

Welcome to Huntrue. We are committed to delivering your order quickly, securely, and transparently. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when shopping for Casual Dresses, Cocktail Dresses, Maxi Dresses, and other fashion items available through our store.

Please read this policy carefully before placing an order. By purchasing from Huntrue, you agree to the terms outlined below.

Overview

At Huntrue, we strive to provide reliable shipping services and clear delivery expectations for every customer. Our fulfillment process is designed to ensure orders are processed efficiently while maintaining product quality and accurate order tracking.

We currently ship using trusted national and international carriers, including:

• USPS
• UPS
• FedEx

All shipments include tracking information whenever available.

Shipping Destinations

Huntrue currently ships to customers within the United States and selected international destinations where delivery services are available.

Shipping availability may vary depending on:

• Local carrier limitations
• Customs regulations
• Weather disruptions
• Regional delivery restrictions
• Public holidays

If we are unable to ship to your address after an order is placed, our support team will contact you promptly.

Order Processing Schedule

Orders are processed during our standard business days:

Orders placed after 5:00 PM EST will be processed on the following business day.

Example:

• An order placed on Monday at 3:00 PM EST will begin processing the same business day.
• An order placed on Friday after 5:00 PM EST will begin processing on the next business day, typically Monday.

Shipping Timeline

Huntrue aims to deliver orders promptly while maintaining reliable fulfillment standards.

Estimated Delivery Timeline

Delivery estimates are calculated in business days and do not include weekends or public holidays.

Please note that delivery times are estimates only and are not guaranteed.

Flat Rate Shipping Fee

We offer simple and transparent shipping pricing.

The flat shipping fee applies per order unless otherwise stated during checkout.

Additional charges may apply for:

• Remote delivery zones
• International destinations
• Reshipment requests caused by incorrect addresses
• Carrier surcharges during peak seasons

Any applicable charges will be displayed during checkout before payment is completed.

Delivery Carriers

Huntrue partners with established shipping providers to ensure secure and dependable delivery service.

Supported Delivery Services

Carrier selection is determined based on:

• Delivery location
• Package weight and dimensions
• Shipping efficiency
• Carrier availability

Huntrue reserves the right to choose the most suitable carrier for each shipment.

Tracking Information

Once your order has shipped, a shipping confirmation email will be sent to the email address provided during checkout.

Tracking notifications typically include:

• Carrier name
• Tracking number
• Shipment status updates
• Estimated delivery date

Customers may use the tracking number to monitor delivery progress directly through the carrier’s tracking system.

Please allow up to 24–48 hours for tracking updates to appear after shipment confirmation.

Delivery Timeframes

Estimated transit times may vary depending on several factors, including:

• Shipping destination
• Weather conditions
• Carrier delays
• Peak shopping seasons
• Natural disasters
• Customs processing for international orders

While most orders arrive within the expected timeframe, unforeseen delays may occasionally occur.

Huntrue is not responsible for carrier-related delays once a shipment has been transferred to the shipping provider.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please verify the following carefully before placing your order:

• Full recipient name
• Street address
• Apartment or unit number
• Postal code
• Phone number
• Email address

If an incorrect or incomplete address is provided, delivery delays or failed deliveries may occur.

Huntrue is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

If you notice an address error after placing your order, please contact our support team immediately at support@huntrue.com. We will attempt to update the information before shipment processing is completed.

Address modifications cannot be guaranteed once an order has entered fulfillment or shipping stages.

Failed Delivery Attempts

Delivery carriers may attempt delivery multiple times depending on local policies.

If delivery cannot be completed due to:

• Recipient unavailability
• Incorrect address
• Refused package
• Inaccessible location

the package may be:

• Returned to the carrier facility
• Returned to sender
• Held for customer pickup

Additional shipping fees may apply for reshipment requests.

Lost, Delayed, or Stolen Packages

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact our support team promptly.

We recommend customers:

1. Check the tracking status
2. Verify the shipping address
3. Check with neighbors or building management
4. Contact the carrier directly

Huntrue will assist customers in opening carrier investigations when appropriate.

However, Huntrue is not liable for:

• Carrier delivery errors
• Stolen packages after confirmed delivery
• Delivery delays outside our control
• Packages left unattended at customer request

International Shipping

International shipping availability may vary by destination.

International customers are responsible for:

• Import duties
• Customs fees
• VAT or local taxes
• Additional government charges

These charges are determined by the destination country and are not included in the order total unless explicitly stated.

Customs clearance procedures may also cause delays beyond the estimated transit timeframe.

Customs, Duties, and Taxes

For international orders, customs authorities may inspect packages upon arrival in the destination country.

Huntrue does not control:

• Customs processing times
• Import regulations
• Additional customs documentation requirements

Customers are responsible for complying with local import laws and regulations.

Failure to pay applicable customs charges may result in:

• Delivery refusal
• Shipment abandonment
• Package return or destruction

Shipping charges are non-refundable in these situations.

Shipping Restrictions

Certain products or delivery destinations may be subject to shipping restrictions based on:

• Carrier limitations
• Local regulations
• Import restrictions
• Security concerns

Huntrue reserves the right to cancel or refuse shipments that cannot be fulfilled legally or operationally.

If this occurs, customers will be notified and refunded accordingly.

Split Shipments

In some cases, orders containing multiple items may ship separately.

This may occur due to:

• Inventory availability
• Warehouse logistics
• Package size limitations
• Carrier optimization

Customers will receive separate tracking information for each shipment if applicable.

Additional shipping charges will not be applied for split shipments initiated by Huntrue.

Damaged Packages

If your order arrives damaged, please contact our support team within 48 hours of delivery.

To help us resolve the issue efficiently, please provide:

• Order number
• Photos of the package
• Photos of damaged items
• Description of the issue

Damage claims submitted after extended delays may be difficult to process with shipping carriers.

Order Status Updates

Customers may receive email updates regarding:

Please ensure your email address is entered correctly during checkout to avoid missed notifications.

Shipping Delays

While Huntrue works diligently to meet estimated delivery windows, delays may occasionally occur due to circumstances beyond our control.

Potential causes include:

• Severe weather
• Natural disasters
• Carrier service interruptions
• High seasonal demand
• Customs inspections
• Public holidays

Estimated delivery dates are not guaranteed delivery commitments.

Refused Shipments

If a customer refuses delivery of an order without authorization, the shipment may be returned to sender.

In such cases:

• Original shipping fees are non-refundable
• Return shipping costs may be deducted from refunds
• Additional handling charges may apply

Undeliverable Packages

Packages returned as undeliverable due to incorrect customer information may require additional shipping fees for reshipment.

If the customer cannot be contacted after multiple attempts, the order may be canceled according to our store policies.

Delivery Responsibility

Once a package has been transferred to the shipping carrier and tracking information has been issued, delivery responsibility is shared with the selected carrier.

Huntrue is responsible for:

• Accurate order fulfillment
• Timely shipment processing
• Providing tracking information

The carrier is responsible for:

• Transportation
• Delivery routing
• Final delivery execution

Support & Customer Assistance

Our customer support team is available to assist with shipping-related questions and concerns.

Customer Support Hours

For faster assistance, please include your:

• Order number
• Full name
• Shipping address
• Tracking number (if available)

when contacting support.

Policy Updates

Huntrue reserves the right to modify this Shipping Policy at any time without prior notice.

Changes may include updates to:

• Shipping fees
• Delivery timelines
• Carrier partnerships
• International shipping availability
• Operational procedures

The latest version of this Shipping Policy will always be available on our website.

Contact Information

For shipping inquiries or delivery support, please contact:

Huntrue
Email: support@huntrue.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Thank you for shopping with Huntrue. We appreciate your trust and look forward to delivering your Casual Dresses, Cocktail Dresses, Maxi Dresses, and fashion essentials with reliable and professional service.