Refund & Return Policy

Effective Date: May 21, 2024

Welcome to Huntrue. At Huntrue, we value customer satisfaction and strive to provide a smooth and reliable shopping experience for every order. This Return & Refund Policy explains the conditions, timelines, and procedures related to returns, refunds, damaged products, exchanges, and cancellations for all purchases made through our store.

By placing an order with Huntrue, you agree to the terms outlined below.

Overview

Huntrue offers a 30-day return policy for eligible items purchased through our website. If you are not fully satisfied with your purchase, you may request a return within the approved return window.

We are committed to handling all approved refunds fairly and transparently, with no return processing fees or restocking charges.

Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return, items must meet the following requirements:

• Item must be unused and unworn
• Item must be unwashed and in original condition
• Original tags and packaging must be included
• Product must not show signs of misuse or intentional damage
• Return request must be submitted within the return window

Huntrue reserves the right to deny returns that do not meet these conditions.

Return Policy Timeline

There are no return handling charges or restocking fees for approved returns.

Eligible Return Reasons

Returns may be accepted for reasons including:

• Wrong item received
• Damaged product
• Defective item
• Incorrect size
• Product not as described
• Change of mind within the approved period

All return requests are subject to review and approval.

Non-Returnable Items

Some items may not qualify for return due to hygiene, customization, or clearance conditions.

Non-returnable items may include:

• Final sale products
• Clearance items
• Gift cards
• Customized or personalized products
• Products marked as non-returnable

If an item is ineligible for return, this information will generally appear on the product page or during checkout.

How to Request a Return

To initiate a return request, customers should contact our support team by email.

Please include the following information:

Once the request is reviewed, our team will provide return instructions if the return is approved.

Return Shipping Instructions

Approved returns must be shipped according to the instructions provided by Huntrue support.

Important return conditions:

• Do not return items without authorization
• Unauthorized returns may not be accepted
• Products should be packaged securely
• Tracking information is recommended

Huntrue does not charge return processing fees or restocking fees.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue efficiently, please provide:

• Order number
• Clear photos of the item
• Photos of packaging if applicable
• Description of the issue

Depending on the situation, Huntrue may offer:

• Replacement item
• Full refund
• Partial refund
• Store credit

Resolution methods are determined based on the condition and availability of the product.

Exchanges

Direct exchanges may not always be available depending on inventory levels.

If you would like a different:

• Size
• Color
• Style

you may be advised to:

1. Return the original item
2. Place a new order separately

Our support team will help determine the best available option.

Refund Process

After the returned item is received and inspected, approved refunds will be issued to the original payment method used during checkout.

Refund Timeline

Refund timing may depend on:

• Credit card providers
• Banks
• Payment processors
• Financial institution policies

Partial Refunds

Partial refunds may be issued in certain situations, including:

• Returned items showing signs of use
• Missing original packaging
• Missing accessories or components
• Products returned outside the approved timeframe
• Damage caused after delivery

All partial refund decisions are made after inspection of the returned item.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account again
2. Contact your payment provider
3. Contact your bank for processing updates
4. Reach out to Huntrue support for assistance

Some banks and card issuers require additional processing time before refunds officially appear.

Order Cancellations

Orders may only be canceled before processing or shipment begins.

Once an order has entered fulfillment or has shipped, cancellation requests may no longer be possible.

Customers may still request a return after delivery according to this policy.

To request cancellation, contact support immediately after placing the order.

Refused Shipments

If a customer refuses delivery without prior authorization, the order may be treated as a return.

Refund eligibility may depend on the condition of the returned package upon arrival.

Shipping delays or carrier issues caused by refused shipments are outside Huntrue’s responsibility.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

Huntrue is not responsible for:

• Delivery failures caused by incorrect addresses
• Lost packages resulting from customer entry errors
• Delays caused by incomplete shipping information

If you notice an address mistake after placing your order, please contact us immediately.

Address updates cannot always be guaranteed once processing begins.

Return Inspection & Approval

All returned items are inspected before refunds are approved.

Huntrue reserves the right to reject returns if:

• Products are used or damaged
• Return conditions are violated
• Fraudulent activity is suspected
• Returned items do not match the original purchase

If a return is rejected, the customer may be contacted regarding available options.

Promotional Discounts & Offers

If an order included promotional discounts or special offers, refund amounts may be adjusted proportionally.

Refunds are based on the final amount paid at checkout.

Chargebacks & Payment Disputes

Customers are encouraged to contact Huntrue support before initiating chargebacks or payment disputes.

Our team is committed to resolving issues professionally and efficiently whenever possible.

Fraudulent or abusive dispute activity may result in account restrictions or order limitations.

Customer Support

If you have questions about returns or refunds, please contact our support team.

For faster assistance, please include your order number in all communications.

Policy Updates

Huntrue reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Changes may include updates to:

• Return eligibility
• Refund procedures
• Processing timelines
• Operational requirements

The latest version of this policy will always be available on Huntrue.

Final Statement

At Huntrue, we are committed to providing quality fashion products and dependable customer service. We appreciate your trust in our store and will continue working to ensure a transparent and reliable shopping experience for every customer.