FAQs

Effective Date: May 21, 2024

Welcome to the Frequently Asked Questions page for Huntrue. We’ve created this section to help answer common questions about orders, shipping, returns, payments, delivery timelines, and shopping at Huntrue.

If you cannot find the information you need, please contact our customer support team at support@huntrue.com.

General Questions

What is Huntrue?

Huntrue is an online fashion store offering stylish and affordable apparel, including:

• Casual Dresses
• Cocktail Dresses
• Maxi Dresses
• Fashion essentials and accessories

We are committed to providing customers with a reliable and convenient online shopping experience.

How can I contact Huntrue?

You may contact our customer support team using the information below:

What are your customer support hours?

Our support team is available:

• Monday – Saturday
• 8:00 AM – 7:00 PM (EST)

We aim to respond to inquiries as quickly as possible.

Ordering Questions

How do I place an order?

To place an order:

1. Browse products on Huntrue
2. Select your preferred item, size, and color
3. Add products to your cart
4. Proceed to checkout
5. Enter shipping and payment details
6. Confirm and submit your order

You will receive an order confirmation email after purchase.

Can I change or cancel my order?

Yes, order changes or cancellations may be possible before processing begins.

Please contact support immediately after placing your order.

Once an order has been processed or shipped, modifications or cancellations may no longer be available.

Why didn’t I receive an order confirmation email?

If you did not receive your confirmation email:

• Check your spam or junk folder
• Verify the email address used during checkout
• Allow a few minutes for delivery

If you still cannot locate the email, contact our support team for assistance.

Shipping Questions

What are your shipping times?

Our standard shipping timeline is:

Delivery estimates are based on business days and may vary during holidays or high-demand periods.

What is your order cut-off time?

Orders placed before:

5:00 PM EST (Monday – Friday)

typically begin processing the same business day.

Orders placed after the cut-off time are processed on the next business day.

How much does shipping cost?

Huntrue currently offers:

Additional fees may apply for international or remote-area deliveries.

Which carriers do you use?

We ship orders using trusted carriers including:

• USPS
• UPS
• FedEx

Carrier selection depends on delivery location and shipping requirements.

Do you provide tracking information?

Yes. Once your order ships, you will receive a shipping confirmation email with tracking details.

Tracking updates may take 24–48 hours to appear after shipment.

Do you ship internationally?

Yes, international shipping may be available for selected destinations.

International customers may be responsible for:

• Customs duties
• Import taxes
• VAT fees
• Additional government charges

Delivery times for international orders may vary.

Payment Questions

What payment methods do you accept?

Huntrue accepts the following payment methods:

All payments are securely processed through protected payment systems.

Is my payment information secure?

Yes. Huntrue uses secure payment processing systems and encrypted connections designed to help protect customer information.

Complete payment card information is not stored directly on our servers.

Why was my payment declined?

Payments may fail due to:

• Incorrect billing information
• Insufficient funds
• Bank security restrictions
• Expired cards
• Fraud prevention systems

Please verify your details or contact your bank for additional information.

Returns & Refunds

What is your return policy?

Huntrue offers a:

30-day return window

for eligible items after delivery.

Returned products must be:

• Unused
• Unworn
• In original condition
• Returned within the approved timeframe

Are there return fees?

No. Huntrue does not charge:

• Return processing fees
• Restocking fees

for approved returns.

How long do refunds take?

Refunds are typically processed within:

Up to 12 business days

after approval and inspection of the returned item.

Bank processing times may vary.

How do I request a return?

To request a return, contact:

support@huntrue.com

Please include:

• Order number
• Full name
• Reason for return
• Photos if the item is damaged or defective

What if my item arrives damaged?

If your order arrives damaged or incorrect, contact us within 48 hours of delivery.

Please provide:

Our team will review the issue and assist with a replacement or refund if applicable.

Product Questions

How do I choose the correct size?

Customers are encouraged to review product descriptions and sizing information before purchasing.

If you need sizing assistance, contact our support team before placing your order.

Will product colors look exactly the same in person?

Actual colors may vary slightly due to:

• Screen settings
• Device displays
• Lighting conditions
• Photography variations

We strive to display products as accurately as possible.

Are products always in stock?

Inventory availability may change quickly due to customer demand.

If an item becomes unavailable after purchase, customers will be contacted regarding replacement options or refunds.

Delivery Questions

What happens if my package is delayed?

Shipping delays may occur due to:

• Weather conditions
• Carrier disruptions
• High seasonal demand
• Customs inspections

Tracking information should continue updating throughout transit.

If your package appears significantly delayed, contact our support team.

What if my package shows delivered but I cannot find it?

We recommend:

1. Checking around your delivery location
2. Asking neighbors or building management
3. Contacting the carrier directly
4. Reviewing tracking details carefully

If the issue remains unresolved, contact Huntrue support for assistance.

Can I change my shipping address after ordering?

Address updates may be possible before processing begins.

Please contact support immediately if changes are needed.

Address changes cannot be guaranteed after shipment preparation starts.

Account & Website Questions

Do I need an account to place an order?

Customers may be able to place orders as guests depending on checkout availability.

Creating an account may provide easier access to:

• Order history
• Tracking information
• Faster future checkout

Is my personal information protected?

Yes. Huntrue is committed to protecting customer information according to our Privacy Policy.

We implement reasonable security measures to help safeguard personal data.

Additional Assistance

How quickly do you respond to support inquiries?

Response times may vary depending on order volume and inquiry complexity, but our team works to respond as promptly as possible during support hours.

Where can I find your store policies?

Customers can review our policies directly on Huntrue, including:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Terms of Service
• Payment Methods Policy
• Cancel / Change Order Policy

Final Statement

Thank you for shopping with Huntrue. We appreciate your trust and are committed to providing a smooth, secure, and reliable shopping experience for every customer. If you need further assistance, our support team is always happy to help.