Cancel/Change Order

Effective Date: May 21, 2024

Welcome to Huntrue. At Huntrue, we understand that customers may occasionally need to cancel or modify an order after it has been placed. This Cancel / Change Order Policy explains the conditions, timelines, and procedures related to order cancellations, modifications, shipping address updates, and post-purchase changes.

By placing an order through Huntrue, you agree to the terms outlined below.

Overview

Huntrue processes orders quickly to ensure fast fulfillment and timely delivery for our customers shopping for Casual Dresses, Cocktail Dresses, Maxi Dresses, and other fashion products.

Because orders move into processing rapidly, cancellation or modification requests are time-sensitive and cannot always be guaranteed.

We encourage customers to review all order details carefully before completing checkout.

Cancellation Request Window

Customers may request order cancellations before the order enters processing or shipment stages.

Cancellation Timeline

Once an order has been processed or shipped, cancellation requests may no longer be possible.

How to Request an Order Cancellation

To request an order cancellation, customers should contact our support team as soon as possible after placing the order.

Please include:

• Full name
• Order number
• Email address used during checkout
• Cancellation request details

Early contact improves the likelihood that the order can be successfully canceled before shipment.

Cancellation Approval

Cancellation requests are reviewed based on the order’s current processing status.

Huntrue cannot guarantee cancellations once fulfillment activities have started.

If cancellation is approved, the refund will be issued according to our refund processing timelines.

Refunds for Canceled Orders

Approved canceled orders are refunded to the original payment method.

Refund Timeline

Refund timing may vary depending on:

• Credit card providers
• Banks
• Payment processors
• Financial institutions

Huntrue does not charge cancellation fees for approved cancellations.

Order Modification Requests

Customers may request changes to an order before processing is completed.

Possible modifications may include:

• Shipping address updates
• Customer name corrections
• Size changes
• Color changes
• Product substitutions

All modification requests are subject to inventory availability and processing status.

Shipping Address Changes

If you entered an incorrect shipping address, please contact our support team immediately.

Address updates may only be possible before shipment preparation begins.

Huntrue is not responsible for:

• Delivery delays caused by incorrect addresses
• Lost packages due to customer entry errors
• Failed deliveries resulting from incomplete information

Customers are responsible for reviewing shipping information carefully before checkout.

Product Change Requests

Customers wishing to change products, sizes, or colors should contact support promptly after placing the order.

Product changes may be possible if:

• The order has not entered fulfillment
• Requested items remain in stock
• Pricing differences are resolved if applicable

If a requested replacement item is unavailable, customers may choose to:

• Keep the original order
• Request cancellation if eligible
• Select an alternative product

Orders Already Shipped

Once an order has shipped, it can no longer be canceled or modified.

Customers will receive shipment confirmation and tracking information once the package has been dispatched.

If you no longer wish to keep the order after shipment, you may qualify for a return according to our Return & Refund Policy.

Incorrect Orders

If you receive the wrong item, please contact Huntrue within 48 hours of delivery.

Please provide:

Our support team will review the issue and determine the appropriate resolution, which may include:

• Replacement shipment
• Refund
• Return instructions

Duplicate Orders

If multiple orders were placed accidentally, contact our support team immediately.

Duplicate order cancellations may only be possible before processing begins.

Once orders have shipped, standard return procedures will apply.

Refused Deliveries

If a customer refuses delivery after shipment, the order may be treated as a return.

Refund eligibility may depend on:

• Package condition upon return
• Carrier fees incurred
• Return processing requirements

Shipping charges may be non-refundable in some situations.

Fraud Prevention & Verification

Huntrue reserves the right to delay, cancel, or refuse orders flagged for:

• Suspicious activity
• Payment verification issues
• Fraud concerns
• Unauthorized transactions

Additional identity or payment verification may be required before processing certain orders.

Promotional Orders & Discounts

If an order includes promotional pricing, discounts, or limited-time offers, modifications may affect eligibility for those promotions.

Adjusted orders may result in:

• Price recalculations
• Updated totals
• Promotion removal if conditions are no longer met

Refunds are based on the final amount paid.

Inventory Availability

Order modifications depend on product availability at the time the request is reviewed.

Huntrue cannot guarantee availability for:

• Alternate sizes
• Alternate colors
• Replacement products
• Promotional inventory

If requested items are unavailable, alternative solutions may be offered.

Communication Responsibility

Customers are responsible for:

• Providing accurate order information
• Monitoring order confirmation emails
• Checking shipment notifications
• Contacting support promptly regarding issues

Delays in communication may reduce the ability to successfully modify or cancel an order.

Limitation of Liability

Huntrue is not responsible for losses or delays resulting from:

• Incorrect customer information
• Carrier delivery delays
• Customer refusal of packages
• Requests submitted after processing
• Inventory limitations
• External payment processing delays

Policy Violations

Huntrue reserves the right to refuse cancellation or modification requests if:

• Fraudulent activity is suspected
• Abuse of store policies occurs
• Excessive return or cancellation behavior is detected
• Requests violate store policies

Customer Support

For cancellation or order change assistance, please contact our support team.

For faster service, please include your order number in all communications.

Policy Updates

Huntrue reserves the right to modify or update this Cancel / Change Order Policy at any time without prior notice.

Changes may include updates to:

• Cancellation timelines
• Modification eligibility
• Refund procedures
• Operational requirements

The latest version of this policy will always be available on Huntrue.

Final Statement

At Huntrue, we are committed to providing a transparent and reliable shopping experience. We encourage customers to contact us promptly regarding any order concerns so we can provide the best possible assistance before fulfillment and shipment occur.